Information on data protection from Mink Beauty Concepts

The high standards you set for the functions of our products and services form the guideline for how we handle your data. We strive to create and maintain the foundation for a confidential business relationship with our clients and potential clients. We value the confidentiality and integrity of your personal data. Therefore, we will carefully process your data and use it for specific purposes in accordance with the consent given by you, in accordance with the legal provisions on data protection.

The data protection information of Mink Beauty Concepts describes in the following sections how Mink Beauty Concepts, Bosschendijk 193g, 4731 DD Oudenbosch (hereafter: MinkBC) collects, processes and uses the personal data of its customers and potential customers.

Processing of personal data

Information on data protection from Mink Beauty Concepts

We only process your data if permitted by applicable legal regulations. In particular, we will process your data on the basis of Articles 6 and 9 of the basic EU data protection regulations and on the basis of consent in accordance with Article 7 of the basic EU data protection regulations. Here we will base the processing of your data on, among other things, the following legal principles. Please note that this is neither an exhaustive nor a definitive list of the legal principles, but merely examples in order to make the principles more transparent.

• Consent (Article 6 (1) page 1 a), Article 7 of the basic EU data protection regulation or Article 9 (2) a), Article 7 of the basic EU data protection regulation): we will only process certain data based on the permission that you have given expressly and of your own accord. You can withdraw your consent at any time for the future.
• Compliance with a contract / pre-contractual measures (Article 6, paragraph 1 page 1 b) of the basic EU data protection regulations): We need access to certain data to initiate and / or perform your contract with Mink Beauty Concepts.
• Fulfillment of a legal obligation (Article 6, paragraph 1 page 1 c) of basic EU data protection regulations): MinkBC is subject to a number of legal obligations. We need to process certain data to fulfill these obligations.
• Protection of legitimate interests (Article 6, paragraph 1, page 1 f) of basic EU data protection regulations): MinkBC will process certain data in order to protect its legitimate interests or the interests of third parties. However, this only applies if your interests do not outweigh ours in individual cases.

Who is responsible for the data processing operations?

As defined in the EU data protection basis, Mink Beauty Concepts is responsible for the processing of your personal data. MinkBC is responsible for all your data that is processed via the website www.minkbc.nl, your online account, your contact persons at MinkBC and in the context of MinkBC purposes of direct marketing.

If you have any questions, you can contact Mink Beauty Concepts, Patrick Jacobs, via [email protected] 

You can find the contact details for Mink Beauty Concepts here.

When does Mink Beauty Concepts collect and process personal data?

MinkBC collects and processes your personal data in the following cases:

• If you contact us directly, for example via our website, via MinkBC Customer Service, Chat function on the website www.minkbc.nl and you are interested in our products and services or if you have any questions.
• If you buy products directly from us (for example on our website or at our location in Spijkenisse)
• If you request information regarding our products and services (for example, sending brochures or price lists).
• If you respond to our direct marketing activities, for example when you fill in a reply card or provide your details online on one of our websites (www.minkbc.nl, linked brands urls or landing page).
• When third parties (such as authorized sellers) provide personal information about you in a manner that is permitted.

Help us keep your information up-to-date by notifying us of changes to your personal information, especially your contact information.

What data can be collected about you?

The following categories of personal data may be collected through the numerous services and contact channels described in this data protection information:

• Contact information ► Name, address, telephone number, e-mail address.
• Contract data ► Customer number, contract number, Chamber of Commerce, VAT numbers, IBAN numbers with regard to business use.
• Information related to your online account ► Account information related to customer and prospect portals, payment information you have set up (such as your credit card number).
• Use of websites and communication ► Information about how you use the website and whether you access or forward messages from us, including information collected through cookies and other tracking techniques.
• Transaction and interaction data ► Information about purchases of products and services, interaction with MinkBC Customer Service (your requests and complaints) as well as participation in market research.
• Web server log data ► A visit to our website results in the registration of a log on our web server. This log provides us with non-personal information about the date and time of logging in, as well as the IP address and browser type from which the visitor visits our website. The information from these server logs is used by our development team for internet optimization of our internet site.

What is the purpose of the processing of your data?

The data collected in the context of entering into an agreement or providing services is processed for the following purposes.

A. Compliance with contractual obligations in connection with the sale, maintenance and repair of equipment (Article 6 (1) (b) of basic EU data protection regulations)
Mink Beauty Concepts, its affiliated and authorized service partners collect, process and use personal data in the context of sales processes or maintenance and / or repair work.
With regard to all aspects of contract management or the settlement of a problem, we will contact you without separate consent, for example in writing, by telephone, by SMS, by Whats App, Facebook Messenger or by e-mail, depending on which contact details you have provided .

B. Compliance with Mink Beauty Concepts sales, service and administration processes (Article 6 (1) (f) of basic EU data protection regulations)
In order to continuously optimize the customer experience and collaboration with MinkBC customer service, we prepare assessments and reports based on contract information and share them with the responsible MinkBC employees. The main purpose of these assessments is to deploy associated measures (such as sales and product knowledge training) to improve application procedures and sales processes. We prepare the reports described above in an aggregated and anonymous form, i.e. the recipients of the reports cannot draw any conclusions about you as a person from the data they receive.

C. Marketing communications and market research based on consent (Article 6 (1) (a) of basic EU data protection regulations)
If you have separately given your consent for the further use of your personal data, your personal data may be used in accordance with the scope described in the consent, for example for promotional purposes (selected offers of products and services), and with your separate consent, also with a high degree of personalization, based on a personal customer profile and / or market research. More information about this can be found in the respective declaration of consent, which can be withdrawn at any time.

If you have given permission for promotional communication, MinkBC collects and processes the relevant data.

Contact information, such as Name, address, email address, telephone number
Identification data, such as Customer number, contract number
Customer history

Data about apps / websites / social media

If you are registered or logged in, your account information at minkbc.nl
MinkBC uses the sales and customer service data collected in this way

• To determine which information and offers are likely to be of interest to you
• To contact you in the context of this information and these offers
• To send promotional communications (such as product launches or invitations to events) in accordance with your declaration of consent under data protection law.

In the declaration of consent under data protection law, you also indicate which communication channels (post, telephone, e-mail) you prefer. In addition, you decide here about your consent with regard to the creation of a personal customer profile in order to receive personalized offers.
As a rule, data processing for marketing purposes takes place in the Netherlands; Under no circumstances will personal data be transferred to a country outside the EU.

D. Compliance with legal obligations to which Mink Beauty Concepts is subject (Article 6, paragraph 1 (c) and (f) of basic EU data protection regulations)
MinkBC will also process personal data if required by law. This may be the case, for example, if we contact you if your purchased product is the subject of a technical campaign or recall.

In the declaration of consent under data protection law you also indicate which communication channels (post, telephone, e-mail) you prefer. In addition, you decide here about your consent to create a personal customer profile in order to receive personalized offers.
As a rule, data processing for marketing purposes takes place in the Netherlands; Under no circumstances will personal data be transferred to a country outside the EU.
Collected data is also processed in the context of ensuring the functioning of IT systems. Functional assurance includes the following activities:

• Backing up and restoring data processed in IT systems
• Registering and monitoring transactions to check the correct functioning of IT systems
• Detecting and protecting against unauthorized access to personal data
• Incident and problem management to resolve failures in IT systems.

Collected data is also processed in the context of internal compliance management, where we check, for example, whether you have been sufficiently informed regarding the conclusion of a contract or agreement and whether MinkBC has complied with all legal obligations.

MinkBC is subject to many other legal obligations. To comply with this, we process your data to the extent required and, if necessary, pass it on to the authorities responsible under the legal obligations to notify.
We also process your data in the event of a legal conflict, if this legal conflict makes the processing of data necessary.

Data transfer to selected third parties

Data will be forwarded, among others, to the following companies if and insofar as the requirements for compliance with data protection legislation are met:

• To MinkBC partners for updating data, for example your contact details.
• To other third parties (such as government agencies) to the extent that we are required to do so by law.

How do we protect your personal data?

We employ various security measures such as encryption and authentication tools in accordance with the current state of the art to protect and maintain the security, integrity and availability of your data.

We cannot guarantee 100% protection against unauthorized access in the event of data transmission over the Internet or a website, but we and our service providers and business partners are committed to protecting your personal data in accordance with applicable data protection regulations by means of physical , electronic and process-oriented safety measures according to the current state of the art. We use the following facilities, among others:

• Strict criteria for permission to access your data in accordance with the principle of "need to know" (limitation to as few people as possible) and only for the specified purposes
• Only transfer of collected data in encrypted form
• Only storage of confidential information, such as credit card information, in encrypted form
• Firewall protection of IT systems to provide protection against unauthorized access, for example by hackers
• Continuous monitoring of access to IT systems to detect and prevent misuse of personal data      

If you have received or created a password from us to access certain areas of our website or other portals, apps or services that we operate, you are responsible for keeping this password confidential and for comply with all other security procedures that we point out to you. In particular, we ask that you do not tell anyone else your password.

How long do we keep your data?

In accordance with Article 17 of the basic EU data protection regulations, we keep your data for as long as is necessary for the relevant purposes for which we process your data. If we process data for multiple purposes, it will be automatically deleted or stored in a format so that this data cannot be directly traced back to you as a person once the last task has been performed.

Use for contract compliance

In order to comply with contractual obligations, data collected from you may be kept for as long as the contract is in force and - depending on the nature and scope of the contract - for 6 or 10 years thereafter in order to comply with legal requirements for retention and to answer any questions or resolve complaints after termination of the contract.

Use for assessment of claims

Information that we believe is necessary to assess and prevent claims against us or to initiate criminal proceedings or to prevent claims against you, us or third parties may be retained by us for as long as the relevant proceedings could be initiated.

Use for customer service and marketing purposes

The data collected from you for customer service and marketing purposes can be kept for 3 years, unless you want this data to be deleted and there is no contractual or legal obligation for retention that prevents this request for deletion. A retention period of 1 year applies to consumers unless you want this data to be deleted.

How can you view and change your online personal data protection settings?

You have access to the following information and can also change it if necessary:

• Name and address details, telephone, email and password can be viewed directly via our website after logging in and adjusted by consumers and professional users.
• However, the settings for the use of your data by MinkBC cannot be changed in your online account, in the space of the MinkBC data protection portal. To make these changes, or if you have any questions about the use of your data, you should therefore contact Mink Beauty Concepts directly, click here for the contact details.

Contact us about your personal data protection rights and your right to complain to data protection authorities

If you have any questions regarding the use of your personal data by us, it is best to contact Mink Beauty Concepts first.

Since you are the data subject in the processing of your data, basic EU data protection regulations and other relevant personal data protection regulations allow you to assert certain rights against us. The following section explains your rights as defined in the basic EU data protection regulations. Depending on the type and scope of your request, we may ask you to submit your request in writing.

Rights of data subjects

In accordance with basic EU data protection regulations, you, as the data subject, have the following rights in particular with regard to Mink Beauty Concepts.

Right to information (Article 15 of basic EU data protection legislation):

You can ask for information regarding any of your data that we hold at any time. This information relates, among other things, to the categories of data that we process, the purposes for the processing, the origin of the data if we did not receive it directly from you and, if applicable, the recipients to whom we have sent the data . You can receive a copy of your data from us for free. If you are interested in additional copies, we reserve the right to charge you for them.

Right to correction (Article 16 of basic EU data protection legislation):

You can ask us to correct your data. We will take the necessary measures to keep the data we process continuously about you accurate, complete and up-to-date, based on the most recent information we have.

Right to erasure (Article 17 of basic EU data protection legislation):

You can ask us to delete your data, provided that the legal requirements are met. In accordance with Article 17 of basic EU data protection rules, this may be the case if

• The data is no longer required for the purposes for which it was collected or otherwise processed
• You withdraw your consent, which is the basis for the data processing, and there is no further legal basis for the processing
• You object to the processing of your data and there are no legitimate reasons for the processing or if
• you object to data processing for the purpose of direct advertising
• The data has been processed unlawfully

If the processing is not necessary

• To ensure compliance with a legal obligation that requires us to process your data
• In particular with regard to the legal retention periods
• To assert or exercise legal claims, or to defend against legal claims

Right to restriction of processing (Article 18 of basic EU data protection regulations):

You can ask us if we restrict the processing of your data if

• You dispute the correctness of the data, and this for the time that we need to verify the correctness of the data
• The processing is unlawful, but you do not want the data to be deleted and instead request a restriction of use
• We no longer need your data, but you do need to assert or exercise legal claims or to defend against legal claims
• You have lodged an objection to the processing, although it has not yet been decided whether our legitimate grounds outweigh your reasons.

Right to data portability (Article 20 of basic EU data protection regulations):

At your request, we will transfer your data, if technically possible, to another responsible entity. However, this right only applies if the data processing is based on your consent or is required to perform a contract. Instead of asking for a copy of your data, you can ask us to send the data directly to another responsible entity that you indicate.

Right to object (Article 21 of basic EU data protection regulations):

You can object to the processing of your data at any time for reasons arising from a special situation for you, provided that the data processing is based on your consent or our legitimate interest or that of a third party. In that case we will no longer process your data. The latter does not apply if we can demonstrate that there are compelling, justifiable reasons for processing that outweigh your interests or if we need your data to assert or exercise legal claims or to defend legal claims.

Time limits for compliance with the rights of the data subjects

We generally make every effort to fulfill requests within 30 days. However, this time limit may be extended for reasons related to the specific rights of data subjects or the complexity of the request.

Restriction on the provision of information regarding the rights of data subjects

In certain situations, we may be required by law not to provide information related to your data. If we have to refuse your request for information in such a case, we will at the same time inform you of the reasons.

Complaints to supervisory authorities

Mink Beauty Concepts takes your reservations and rights very seriously. However, if you believe that we have not properly addressed your complaints or reservations, you have the right to lodge a complaint with the responsible data protection authorities.

Cookies

General information

Mink Beauty Concepts B.V. respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Furthermore, we will only use this information with your permission. Mink Beauty Concepts B.V. does not sell your personal information to third parties and only makes it available to third parties who are directly involved in processing your order. Mink Beauty Concepts B.V. uses the collected data to provide its customers with the following services:

• When you place an order, we need your name, address, telephone number, e-mail address and payment details to process your order and to keep you informed about its progress.
• To make shopping via www.minkbc.nl as pleasant as possible, when you create an online account at Mink Beauty Concepts BV, we store your personal data and the data relating to your orders, wish lists, e-mail notifications and the use of our services. This allows us to adapt the website to your personal wishes.
• You can create an online account using a username and password, so that you do not have to re-enter your name and address, telephone number, e-mail address, delivery and payment details with every new order.

If you work at Mink Beauty Concepts B.V. place an order, we always store your data on a secure server.

We only use your email address to inform you about the development of the website and special offers if you subscribe to our newsletter for free and therefore choose this yourself. If you have registered yourself, but no longer wish to receive our newsletter, you can easily unsubscribe using the last newsletter received.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. At www.minkbc.nl we use cookies to recognize you on your next visit. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you do not receive cookies while shopping at MinkBC.

Cookies from our website www.minkbc.nl are immediately deleted by us after logging in. Cookies for the management of your account data are stored as long as your account is active and you are a customer of Mink Beauty Concepts.

Information about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.
If you have any questions about the Privacy Policy of Mink Beauty Concepts B.V., you can contact us. Our employees are happy to help you if you need information about your data or if you want to change it. In case changes to our Privacy Policy are necessary, you will always find the most recent information on this page.

If you decide to write a review, it will be done via Trusted Shops. This party stands for complete discretion of the review written by you. It is not necessary that you provide your name or other details and that these are shown in the review on our site. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not meet our site conditions. If you respond to a promotion or competition, we will ask for your name, address and e-mail address. We use this information to carry out the promotion, to announce the prize winner (s), and to measure the response to our marketing campaigns.

Mink Beauty Concepts does not sell your personal information.

Mink Beauty Concepts B.V. does not sell your personal information to third parties and only makes it available to third parties who are directly involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Data retention
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for any returns. For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number. The data is necessary to execute the agreement you have concluded with us. By law, we must keep the data related to your order for 7 years. Inactive accounts - If you do not order any more, your account will be deleted within 12 months. All invoices for any orders will remain for our administration.
Unfinished orders - You may change your mind about your purchase halfway through your order. No problem. This data will also be deleted within 12 months. Delete your account - If you would like to delete your account, you can! Send an email to [email protected] with the request. Then we will ensure that your account will disappear from the website.

Google Analytics
To gain insight into what actually happens at Mink Beauty Concepts B.V. we use Google Analytics. A platform with strict rules that only we can see if everything is going well. This information is also not shared with third parties. Analytics only analyzes the data you leave us with: your reviews on products and the data you enter, for example with the contact form and when you place an order. Innocent, but we do not want to leave it unmentioned.

Mollie
Mollie B.V. arranges our payment details and also stores your payment details there with our permission
so that you can pay properly and safely!